Carlos H. Conde » Why Globe Broadband Sucks Big Time
23 November 2007
88 Comments
For one whole year, I was stuck with Bayantel’s DSL service. It gave me frequent, almost regular, headaches — mainly slow and intermittent connection. I was paying good money for Bayantel’s rather expensive service (1,699 pesos for a 784 kpbs connection). I couldn’t wait, as you can imagine, for the one-year lock-in period to end.
And at about the same time that I was planning to abandon Bayantel, somebody dropped a flyer for Globe Broadband into my mailbox offering the ideal DSL plans. Having subscribed to Globe DSL a few years back and was generally happy with that experience, I decided to switch to Globe Broadband.
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Poor caloy. Had the same experience with Digitel.When I pressed for details what the “network problem” is, they said “may problema sa network.” We had no dial tone for more than a month and this happened twice already.
For two weeks I had problems with my wireless. This was Verizon in New York. I had been calling them on and off for days — which meant getting to a pay phone outside on the coldest days imaginable. Finally, I decided to stop being polite and vowed to give them hell. So I dial the 800 number, give my account number and was asked: what is the name on the account, ma’am? I gave my name. A moment of silence. Then, the female voice on the other line: “Excuse me, ma’am, but are you the writer?” The call center was in the Philippines. Unfair! I couldn’t even be angry.
not only internet service providers are useless in the philippines but the whole country as well.
it’s only good for sex tourism and cheap alcohol and drugs
this is for eetmyshet…. have you tried the internet service providers in some arab countries where everything is controlled? you can eat ur shiiiit waiting for your webpage to open….so dont malign the philippines as a whole…. or you’ll surely eeet ur shhhiiit!
All of them should die!!!!
die!!! die!!!!
I noticed that globe actually gives out 2 DSL types – the first, and unfortunately the one that you got,is DSL+Phone line which as you know, sucks. The second is the data only (3mbps for P1995) and is actually pretty good, i have a P995(1mbps) plan installed and i compare it to my existing Skycable ZPdee 1995 plan (1mbps) and hands down the globe broadband connection is better. I also have several friends who use the P1995 plan and there have only been praises from them about the connection speeds and reliability. Bottom line, if you’re gonna go with globe, get the DATA only connection.
i actually wanted the DATA only connection, but globe told me that since their service in my area is fairly new, they can offer only DSL + Phone. they said i could change this later, so i agreed.
Can you believe I’m paying good money for my internet service but get disconnected every 2-3 minutes?! It’s the globe broadband, but it’s much worst than dial-up! Globe Telecom sucks! Idiots!
i can only attest to the stupidness of their hotline agents.
very much like caloy’s experience, i was asking about my user id/pwd for accessing wiz (worldpass) wifi… and the guy kept instructing me how to setup my laptop for a worldpass dial-up account and i reprimanded him for not knowing what their products are and what the differences are between wifi hotspot, wireless modem, and dial-up connection. geez these people don’t know a thing…
as for their service, i’ve had mine installed for the last 5 months. plan 1995 (2Mbps data + landline bundle). the speed based on free speedtests (www.speedtest.net) proved i have a very fast connection compared to my former 2Mbps pldtdsl and even to others. got slow connection or disconnection about a couple of times throughout the last 5 months. i just leave it and go to bed and by morning voila it works..
so there. im not sure the experience will be the same for everyone since people who would write about their globe experience are usually the ones who have something to complain about. their customer service agents suck bigtime for sure. but can’t say the same about their service/connection as i’ve been doing great for the last 5 months.
btw, my location is bel-air, makati if that matters…
Just a matter of correction, stupidness is not a word. It’s either stupid or stupidity.
Also, I heard Globe would offer the Asus EEEC PC + Phone + DSL in a bundle. Its not yet confirmed though..
Tangina naman, pagnagdodownload aq laging nadidisconect, minsan nga 99% na ung download q tapos biglang madidisconect, 1 1/2 hour qng hinintay tapos disconect, PUTANG INA cno ba naman ang di magagalit nun, pati streaming videos di q na ginagawa, nayayamot lng aq, lalo n pag online gaming, nung 2006 p daw 2ng gani2 eh, ang hirap p n2 may bago clang commericial, ung plan 595 b un, putang ina ang kakapal ng mukha, mabankrupt sna ang globe
worst connection ever “GLOBE BROADBAND”, why?
lagg-aholic connection
always disconnects unexpectedly
and
well,
the worst connection EVER!!!!!
sana d ko nlng pinalitan pldt dsl, wlang daya, No laggs, no disconnections if there are, its expected!, not like globe, Watta service?????
MALAKING TAE talaga ang Globe DSL
I’m on 1.5mbps wired data only plan. Halos 2 weeks na walang connection. Before that, panay disconnect every 10mins.
MALAKING TAE din ang 919-8888 (Customer disService) nila. Walang alam kundi “SORRY” and “WE’RE COORDINATING”.. Pinaka-bobo na sila pagdating sa computer knowhow. Saan kayang kanto pinupulot CSRs nila?
It’s sad to say that we don’t have good ISPs in the Philippines. We are just wasting our money for paying expensive ISP subscription and then getting very slow connection in return. Why can’t Philippine ISPs offer something like 8MBPS,16MBPS or 24 MBPS that cost only few thousand of pesos, like in Europe, particularly here in France. I’ve got good ISP that offers me 8MBPS internet connection, plus Telephone Over Internet Protocol (TOIP, free call around France and very cheap international calls), plus cable TV for only 33 Euro(aprox 2300 pesos). And, voila, I’ve got also wireless modem provided by my ISP. And I don’t have to pay for the remaining months of the 12 month lock in period when I decide to terminate my account by just informing my ISP atleast 10 days before the termination. It’s just lead me to disappointment on my current SMARTBRO subscription in the Philippines after having this good ISP subscription here in France. I’m planning to change my SMARTBRO to another ISP when I come back home in the Philippines. But, I’m just so afraid that when I switch to GLOBE, PLDT or DIGITEL, I’ll just be disappointed because I will not surely get the same service and internet speed I’m currently having here in France, which costs almost the same price for Philippine ISPs.
I have plans of subscribing to Globe 595+LandLine+PC. But bcoz of all the comments i’ve read. i changed my mind.
Ang masasabi ko lang eh ang kapal ng mukha ng Globe na i-lock ka ng 1 years tapos puro bills at walang service, ang tatanga pa at ang bobobo ng mga customer support nila, pati mga technician mga boplaks, TANG-INANG GLOBE! dapat mademanda kayo, hindi lang kami ang may responsibilidad na magbayad, kayo din may responsibilidad na magbigay ng service, you’re a fraudulent company!
globe broadband… 0/10 … loc- qc… service sucks… starting from internet connection down to d billing dept and tech support… 1/10 agents – knows how to read their system others not… they give wrong information… sobrang grabe… lagi pang down system… their 24 hrs service… naging 48 hrs … ngayon 5 days or more… as in sobra…
when i talked to my friend in the USA i was very proud to tell him that I got a 2.5 MGB here in the Philippines but i didnt tell him that there was a frequent disconnection.. Nahihiya lang ako kasi he got 16 megabits and not shared line and he paid less.. He paid less than i pay on my 2.5 mega bits here NAKAKAHIYA naman… I got disconnected many times pa pero yung ibabayad mo every month is fix talaga diba parang na scam? hoy ayusin nyo ang trabaho nyo para mabawas bawasan ang mga may highblood dito..isa kung saan man yung lugar na marami ang mahihirap doon pa ang may mahal na bayad sa internet.. totoo naman a.. Bakit sa usa napaka cheap yung monthly payments eh marami naman silang pera dun? i balanse nyu nga yan.. .
stupid talaga globe,1 month na ako slow connection,then nag ok na for two days.bwisit tonight wala na naman ako connection.bwisit talaga!
hayzzzzz.. d2 pala masarap mag labas ng sama ng loob sa globe…. (hinga ng malalim)…. watz wrong w/ globe okey nmn cla eh mabilis tapos ma disconect tapos 1 wik ayus 2 wiks sira?? worst to worst!! 1 month walang conection… hayz… smart bro pinalit ko… engggg… ganun din.. hayz… wala talga kuwenta globe… sayang pera koh…
Naku, pati yang Globe line na yan, nakakairitang sistema ang meron sila!
meron kang 2,500 na credit limit, ibig sabihin hinde pwede lumampas ng ganun yung billing mo.. but then we found out na meron silang .25$ na charge sa internet access per kilobyte! at ang 2,500 na limit, nabypass at naging 10,000!!! kamusta naman yun di ba? para saan ang credit limit? in the first place, nadidisconnect nga lahat ng internet access ko, so retry ako ng retry magsend.. tapos ayan, lumaki ng lumaki ang bill! badtrip! dapat yang system ninyo ibinabasura!!!
I am a globe broadband subscriber since feb. 2008 sobrang skit ng ulo… month of june and july na experience ko yong putol n putol n connection more than five times in 1 hour they gave me a rebate of 900 which is not enough… kkbwisit. Since september i got a problem in my connection again untill now laging wlang intenet…. almost everyday tumatawag ako s customer pero untill now di p din naayos ang problem…….. Globe broad band poor internet connection… kaya wag n kyo mag pa p connect s globe kakabwisit…
globe broad band CAVITE walang kwenta…. walang sistema….customer sevice wlng alam lging sinasbi iirereset yong modem yon lng…… Technician nila ganun din imagine 2x n pinalitan yong modem ko tpos ssbihin p kailangan tutukan ng electricfan pr di uminit… hay GAGO talaga khit malaking electricfan na nktutuk nwwl pa din connection nila……. diyos ko po 5 months n ganito di pa din naayos same problem no solution …. Globe broadband go to hELLLLLLLLLL……..
Hello!
I would like to invite you all to join us and share your frustrations and misfortunes with Globe Telecoms @
http://www.GlobeSucks.com
See yah there!
helo to all.. im one of the globe clients nagpa connect me nun nov.24,2008 sa una ok nmn ang connection.. then dec.4,2008 nwla ang ilaw ng dsl n internet ko at call me agad s hotline nla.. as u know the aswer ng mga csr nla.. then after 2days nagkaron n sya.. kla me ok n.. then lagi nmn na ddisconnect me every 5mins.. call again to there hotline troobleshoot p me gnon din result.. lgi me follow up problem ko wla nmn ngawa up to dec17. ndi p gwa.. then dec 18,2008 nkabsa me ng blog.. then itry ko mag email s president ng globe that time kc meron cla email ng mga big boss ng globe… then that same date my 2mawag n in the morning n said puntahan n nla pra ayusin.. then 1:00pm same date d2 n cla n ngawa n globe internet ko… bilis ng aksyon pg boss nla utos.. so try nyo email cla mly u db.. good luck nlng s inyo..
darkyuri plis plis plis pkipost mo nman ung email add ng president ng globe pls. pls. pls.
putang inang globe yan pag hndi pa nila naayos connection ko hangang next wik ibblik ko na tong modem nla khit na magdemanda sila wala akong pakialam tang ina mamatay na sana CSR nila mga bobo…. SHIT
its such a mistake na magpakabit sa bullshit na globe broadband na to ako nga 1 week ng nag susuffer until now sa broadband n to.. bullshit tlaga weak tlaga.. baka pagdating ng pasko ganito pa din to shiiitttttt tlaga na globe broadband walang kwenta……
Check out this horrible story.
http://inefficientpinoys.blogspot.com/2008/12/globe-and-redfox-sucks.html
Regarding the people saying to get the globelines 3mb data only line because its stable and reliable…
I have the 3mb data only line and it is in no way reliable or stable. Can not go more than a couple of days without having a major problem such as losing internet. Now you would think that a problem where your customers are having major issues every couple of days for months on end would give them a idea of where to start looking to fix the stability issues but it appears that globelines would rather not find the source of the problems. Every couple of days i have to call them and report that the internet is out once again and its always the same response check your cables, did you try and restart the modem ? yea, yea, yea….You would think after reporting stability problems for 10 months they would have found the time to fix the problem at some point.
Latest problem is page load error’s network time out when trying to surf. It’s been a problem for the past 2 weeks now, anyone wanna guess how long its gonna be till they figure out how to fix it ?
The problem is not that there are only a few broadband internet providers, the problem is that none of them deliver a stable or reliable connection. Now how is it in a city like bacolod there is a choice between 2 providers PLDT and Globelines but as everyone knows neither internet provider will provide a stable connection. Now if there was some government agency who’s job it was to monitor the isp’s (internet services providers) handle complaints from customers and had the power to fine them and stop them from signing up more customers until they fixed their problems then some progress could be made.
It appears to me that the isp’s spend their money on advertising to get more customers instead upgrading their systems or tech’s. I have been a globelines customer for about 10 months, paying for a 3mb data only line and i have disconnects every week, sometimes every day. Typical weekend: internet out for 18 hours friday, out again on saturday for 4 hours, out again on monday for 9 hours. Latest problem is network time out’s, can’t connect to most sites and this has been going on for weeks now. Called globelines customer support and got the same old song and dance we are doing system restoration in your area. That excuse is getting way played out, been hearing that excuse for the 10 months. Funny how they never said anything about having to do a couple years of system restoration before signing me up.
I suspect there is a government agency that is supposed to protect customers from the isp companies but for some reason they don’t seem to be involved or motivated to do their jobs, i really wonder why that is….
Alam nyo nararanasan ko din lahat ng comments nyo sa Globe. Well talagang ganun wala tayong magagawa kahit na ilang beses tayo magtatawag kung wala ginagawa admin ng globe eh walang mangyayari sa Internet connection nila. Mga SUB-CON kasi ang tumitira ng mga Cabinet nila sa bawat lugar.
same here… if i knew problematic na sila (since dec 2009 pa pala) i would have waited nor just signed up with pldt. now im stuck with them for a year. then they tell you to monitor your connection, as this is surely a way for them not to give you any rebates because you’re using their connection still… they only give you rebates if you dont have any usage for that day. we waste electricity waiting for the connection to be fast.
guys i hate to to say this but if i were you i’ll stick to pldt DSl instead of murmuring about these stupid telecom companies beause of the following reasons
1. they wont bother listening to your grievances
2. as long as they earn money they dont care if u die dialling up to their network
3. beacuse their brains are made of wallets
Worse things will happen if u let it happen stop your subscription from them and probably by the love of GOD they’ll know their shortcomings and devious mistakes
AY OO NAMAN WALANG KWENTA ANG GLOBE NA YAN ANG PANGIT NG SERBISYO. MGA OFFICIALS NG GLOBE KUMILOS NAMAN KAYO KUNG NAKAKPATAY LANG ANG MURA PATAY NA KAYO. GISING KAYO!!!!!!!!!!!!!!ANIMAL
To guys out there who are still undecided which internet provider to choose… I suggest you choose Sun Broadband Wireless (SBW). With a speed of up to 2mbps, P799/month, No Lock-in Period, very affordable & handy. For Inquiries, Application & Free Demo in your house you may reach me @ 09228455076.
what will happen if i will not pay my monthly bill in globe broadband? their connection is not stable here in davao and take not im a stone’s throw from their tower…i want to cancel my subscription but a friend of mine said that it would cost me so im planning to not just pay the bill so that they will cut off my internet and i can subscribe to another provider..hopefully it would not be like globe
napaka walang kwenta ng GLOBE DSL PACKAGE WITH LANDLINE buysit kayo nag aadvertise kayo ng palpak mga hinayupak …5 times a day kami kung ma disconnect and yet 5hours to 11 hours bago magkaron ng connection bwaka ng ina na yan sino hindi maiirita!!!nakaka sawa tumawag sa costomer service nila wala naman ginagawang EFFORT WTF…F.O!!!
Sa globe broadband para kang nakipagkasundo sa devil puro maganda sasabihin sayo pag nag apply ka pero pag kinabitan kana hell na na ang buhay mo sa connection nila hindi matatapos ang one month ng dka maccra ang connection mo grabe nakakapagod talaga ang globe dna ako na relax sa demonyon connection nila.Sa mga taga globe mga sir ayusin nyo naman ang connection sa pasig para na ninyong awa pls…….pls…..wala nanaman akong connection Grrrrrrrrrrrrrrrrrrrr…………..:-(
We have the same experience with Globe. The sad part is when you are locked with them, its very hard to get out without paying the pretermination unless you are willing to wait in their centers and argue your heart out with their customer service rep for days and weeks. Ahh what an experience. Only in the Philippines
Hay hinayang na hinayang ako sa binili ko na globe broadband tattoo. last week ko lang binili hanggang ngaun di ako makapag open ng isang webpage wala bang mag dedemanda jan n kung sakali di ba pede marefund mga pera natin. pasimpleng pangungurakot yan kawawa naman mga consumers, dami nilang naloloko
ahehhehe bakit ganyan ung globe broad band kapag nag papatch ako ng mga online game ehh parating error at minsan tumitigil sa pag papa patch??
kainis kasi ehh… d pa kasi pumasok ung line ng globe d2 sa amin eeeehhhhh……
at kapag nag dodownload ako ng games 2% palang error na minsan tumitigil din sa pag do-download… nag so-stop..
mahina ang connection namin d2 sa sto,rosario,minalin,pampanga,philippines
ung globe namin is plan 995 unlimited..
uhm kung may iba pa kau alam tungkol d2 sa globe ehh e-email nio nalang ako d2 sa yahoo at friendster ko o.k. eto email ko gm_031994@yahoo.com tnx sa mga nag email sa akin ahhhhhh……
Globe Broadband Sucks!!!
We just subscribed to Globe Broadband barely a month. Imagine we have only used it for 5 days… The rest of more than two weeks is hell, no connections at all….
Quality is poor… Service is poorer…
I think it’s high time to get the attention of the authorities. Not sure who’s going to formally file a complaint. This is an issue on customer satisfaction. Obviously these ISPs are stealing money from their subscribers every time their connection drops between 0 kbps to 50 kbps.
As per my personal experience, I’ve consumed 300 pesos with my Globe Tattoo without even completing youtube video download which I’ve tried several times when the video didn’t show any bit of luck. Imagine a simple google site would load for 3 minutes….I bet a dial-up would surely do in seconds.
These ISPs must honestly do business with their subscribers by giving them the customer satisfaction for their service in exchange for their good money. Otherwise, they deserve all of the negative comments in the WWW.
woo!!! grabe naman mga comment nyo mga peeps! and I cant blame you for that. You know when your paying a service it should be good or you’ll ended up getting a high blood pressure if not.
But one thing that i could share to you, we cannot blame the ISP’s or these problems.Though some of these could be avoided but much of these are inevitable.
I dont know about globe but i have an experience with pldt broadband with very much alike with your problems. I got disconnected at times which i really needed the connection. I got so frustrated but i managed to calm down and researched the net why is this happening. Fortunately, i found the answer. Its not the ISP’s that has a problem, its the transmission of data. Dito kasi sa pinas, dami islands and the only way to transmit digital data is trough radio waves. Doon ngkakaproblema!!!radio waves are affected by winds, humidity, weather, etc. Ung internet natin, kahit pa my landline, gagamit pa rin yan radio waves para matransmit sa kung saang lugar mo gusto sa pinas or other countries. here’s a diagram:
home—>transmitter—->globe mainframe—->transmitter—->receiver—->usa/or city of pinas
yan ang nangyayari dito sa pinas kasi hindi buo ung bansa natin.and tawag dyan packet loss. Sa ibang bansa naman, kaya reliable ung internet nila kasi some of their ISP’s are using fiber optics with little radio waves kasi buo ung bansa nila. kayang i-connect ng wire.
home—->ISP mainframe—->transmitter—–>receiver—->pinas
imagine mo nalang kung sa kanilang bansa lang babagsak ung data. mas malakas di ba kasi walang packet loss sa transmission ng data.Yan yun mga parekoy!!!!
But i do share your sentiments!!!!Ya! Globe sucks! as well as pldt,smartbro,digitel or sun!!!Better pa cguro ung skycable broadband.Ma try ko nga!!!!!
Sa globe broadband para kang nakipagkasundo sa devil puro maganda sasabihin sayo pag nag apply ka pero pag kinabitan kana hell na na ang buhay mo sa connection nila hindi matatapos ang one month ng dka maccra ang connection mo grabe nakakapagod talaga ang globe dna ako na relax sa demonyon connection nila.Sa mga taga globe mga sir ayusin nyo naman ang connection sa pasig para na ninyong awa pls…….pls…..
Eto nanaman ako same problem sa globe internet connection ko eto ang recap feb 2009 kinabitan ako tas march 2 2009 cra ang internet connection ko one week bago na restore then march 22 same problem uli the april 14 wala nanaman akong internet grabe ang techinical ng globe bulok system nila bulok kelan kaya cla titino ultimo mga technician nila ayaw na isuot uniform ng globe kc babatuhin cla ng mga subcriber nila dahil sa kabulukan kelan naman kaya maayos angconnection ko nakakapagod na magkakasakit ka talaga sa puso. kaya sa mga wala pang internet connection wag na kayong mag globe walang kwenta service nila sayang lang pera nyo. sa mga taga globe lahat kau wala kaung kwenta bulok ang internet connection nyo. GGGGRRRRRRRRRRRRRRRR 8#$@^ nyo
Bwisit Talagang Globe lines na yan. Our phone has been dead for one week, The Service Representative can only say I’m sorry for the inconvenience. Bwisit nyo paano na ang pera nwala ko sa bwisit na serbisyo nyo. !!!!
Bwisit talagang Globe Broadband na yan. Our phone has been dead for one week. When I call up the customer service. All they can say is “Im sorry for the inconvenience” Paano na ang pera nawala ko sa bwisit na service nyo baliwala nalang !!! Di man kayo magbigay deduction sa telephone Bill sa time na wala kayo ibigay tel service for one week na walang dial tone Bwisit talaga !!!
my boyfriend is also sufferin the sme stuff as u guys do. ds fukin globe shud be sued/ globe is a crappii xit. they are no gud
PLS PLS PLS
PEAOPLE dont subscribe to them eniimor
my boyfriend is also sufferin the sme stuff as u guys do. ds fakin globe shud be sued/ globe is a crapii xit. they are no gud
PLS PLS PLS
PEAOPLE dont subscribe to them eniimor
cud u guys pls share the president’s email.
1. para po sa mga balak kumuha ng globe broadbang..dont ever tried it..kc po alwayz wla connec8n..di inaasikaso mga reports na tawag ko..evrdyday 2matawag aq sa mga technician nila..ni wla man lang txt or call na nakukuha ko sa kanila..ni nde q narefund money q..super over sayang mga bnayad q..sbi e ooffset mga payment q dahil always no connect8n..MANDARAYA ANG GLOBE…as in.. magkaroon man ng connection cguro 2 weeks lang..then 1month nman wla connection..tapus report ka n nman..ni wla man lang action na ggwin..kya guyz..isip isip po wag kau kumuha ng GLOBE..CONCERN LANG PO AKO SA INYO..BKA MAGAYA KAU SA KIN MASASAYANG LANG PAYMENT NIYO!!! DPAT SA GLOBE BROADBAND MAGTIGIL NA AT WAG NA WAG NA MANLOLOKO NG MGA TAO..!!!!
2. NAGPALAGAY AKO NG BROADBAND GLOBE JUST JAN.02,2009..IMAGINE I PAY FOR 4 MONTHS..PERO NGAMIT KO LANG FOR ONLY 2 WEEKS..SBI I NEED TO PAY KAHIT WLA CONNECT8N..IOOFFSET DAW PAYMENT ONCE NA OK NA CONNECTION..SUS..DI TOTOO..SINGUNGALING GLOBE,,NI NDE NGA AKO NKPAGREFUND..NASAYANG LANG MGA BAYAD KO..PWEE!! SUCKS GLOBE BROADBAND
Guys you can check some screenshots i found here:
http://blogatbp.com/category/reviews/technology/
just take a look a the globe connection stats.
Globe Internet sucks..
Oh yeah.. It sucks to the power of 10..
They should be sued in a libel way.
Tapos may penalty pa pagnagpa-disconnect ka ng line sa kanila.
Parang nagrent ka ng pinaka BULOK at sira-sirang KOTSE tapos benz ang tatak.
Meaning to say..
Name lang binabayaran pero ang service BULOK pa sa patay na tao.
Dapat magkaroon ng episode ang imbestigador dito eh tungkol sa bulok na service ng GLOBE INTERNET.
Pati internet connection may corruption pota!
I got 1mbps globe dsl plan..
everytym i test my speed in some site..
the results is 36kbps for my 1mbps plan..
tumawag ako sa hotline halos myatmya ako tumatawag pero wla nmn cla inaasikaso..
mga tamad at walang kwenta na agents..
.. i decided to upgrade my plan to 2mbps from 1mbps plan.. HOLY SH!T.. NADOBLE lang ung speed test ko sa 1mb na 36kbps .. anong klaseng serbisyo ng globe yan?
at syempre nagreklamo ako pero wala parin kwenta ang hotline agents,cnabi lang nla na ung 3rd lvl engineer nla inaaus na ang problema but its already 3 weeks un prin ang cnasabi nla..
sa mga nagtatangkang mag GLOBE jan.. tandaan nyo. magaling lang ang GLOBE pag magpapadala ng BILLS.. wahhahahahaha…
sa technical..walang kang aasahan.. meaning sory ka nlng.. biktima ka ng scam nla..
PLDT DSL is the best ever.. pag dating sa DSL service..
i live in baguio city… i use globebroadband, aba maganda lang sa umpisa. it is my 4th month na… laging putol and now… magkapigsa sana sila… wala na talaga…
globe baguio city… wake up or else madulas ka sana kayo sa kalsada wahahaha… karma!!!!
mga gUys lets go to make a campaign against the poorest ISP in the world!!(THE GLOBE BROADBAND)
we can do this by not paying the bill, or print this COMMENTS and go to the NEAREST GLOBE SERVICE CENTERS and post to them this sucking COMMENTS.. PLZ SUPPORT THIS COMMENT…
kinabitan ako nung May 19 ng globe broadband after 2 hours nawala na signal pa putol-putol nireklamo ku rin nong gabing yon sabi papadala daw cla ng mg rerepair dumating ang repairman nun lang May 31 ni reset lang ang modem wala pang 30 minutes ala na namang signal I
Akala ko pangit na ang Smart bro”ken” mas lalo pala ang Globe!!!! Sus ayaw man lang mag buffer ang youtube. Hindi makapag download sa rapidshare. wala man lang tech support sa website nila o forum man lang puro info kung papaano mag bayad.
we’ve been a customer for as long as i can remember ng globe landline, and for globelines broadband mga 2 years na. pero sobrang pambabastos ang ginawa nila sa amin. nagoverdue kami ng bayad for a month tapos i made it a point to settle on the day na sinabi nilang puputulan kami ng phone/internet, pero after payment, dinisconnect nila kami ng walang abog abog. tapos nung tinawagan namin to ask for reconnection, sabi ng magaling na call center person, 24 hours, na naging 48 hours, na naging 72 hours, na naging hanggang ngayon (more than 4 days na). araw araw naming tinawagan at inupdate pero sa sobrang pagkaincompetent nila, at pagkagahaman sa pera, walang nagawa ang mga magulang ko kundi magantay ng reconnection.
ipapadisconnect ko na ang landline ng globe, pati internet nilang mabagal. ang daming option dyan. imagine 2 years naming tiniis bayaran ang 1800/month (nung kinuha namin, walang promo promo) at the astounding speed of 20 kbps (i have the screenshot of the speed test to prove), pero ganun ganun na lang kaming bastusin ng globe na yan.
i discourage anyone to avail of this very customer unfriendly service from the most inconsistent and most unreliable service provider.
MAG 3 WEEKS NA AKONG TAWAG NG TAWAG SA CSR NG GLOBELINES UNTIL NOW WALA PA RIN SILANG AKSYON SA INTERNET AT LANDLINE PROBLEM SANA MERON ISANG TAO DITO O SA MEDIA O SA NTC NA MAKITA AT MABROADCAST YUNG MGA CONCERN NATIN. SOBRA NG PANLOLOKO ANG GINAGAWA NG GLOBELINES. SA MGA TAGA PASIG NA NAKAKARANAS NG PAREHONG PROBLEMA SA GLOBELINES SANA MAGSAMA SAMA TAYO PARA WAKASAN NA ANG KADEMONYUHAN NG GLOBELINES
KUNG ALAM KO LANG NA GANYAN ANG GLOBELINES DI NA SANA AKO NAGSUBSCRIBE. BIRO MO 3 WEEKS DI PA NAAYOS. HAI BUHAY
Ang pangit nang connection ng globe Dito sa polomolok..walang kwenta talaga mas mabuti pa nang kaunti ang smart bro kaso pareho lang sila walang kwenta nawawala pa rin ang signal sa internet….Globe dsl sucks…..palagi nalng nawawala ang signal tapos kung magdodownload ka napuputol walalng kwenta talaga….
i was very disappointed w/ my globe broadband connection. 5 days nang dialup speed ang connection ko di na ko makapagdownload or watch ng video streaming sa net. grabe i am paying for 1mbps speed but i am getting 4-6 kbps speed what the f@ck globe. Do your job pls. 5 days i been calling your no good customer service who’s telling me excuses and not solution. they cannot even tell when this connection problem will be over. 5 day and counting…. and one more thing i hate this one year bond with globe i wanted to switch to another internet provider. i just hope they take this seriously. if this internet problem of mine continue on i will propagate and tell to everyone that GLOBE S@CKS BIG TIME!.
Hmmmm….im not alone.My experience…when the lineman or the technical guy from globe came to my place to install phone and internet (was at the office at that time) my house companion texted that me lan card have to be reconfigured coz modem cannot detect it. I called immediately and asked the lineman and that’s it…to reconfigure it.I told him it was working just a week ago when i plugged it to my office internet.Just the same, i brought it (CPU) to a shop and relayed to them the problem encountered by this globe guy. Their assessment…its working!But just to make sure, i let them put another lan card (sigh!)so as to satisfy that globe guy’s wishes and to make sure as well…In short…I have two working lan cards installed in my PC now,tsk!
The next day…I waited for the globe guy to return and let him hear a word or two about lan card…unfortunately this time, the globe guys who arrived are from a different group (they’re all sub contractors)…this time there’s no problem and they even asked me why I have two lan cards…and both are working. Told them its all because of one of your co globe sub contractor. I think…some globe guys really don’t know to troubleshoot…they’re expecting probably that all devices are plus and play…whew!
To Globe…please make sure to have capable linemen/technical.
Grabe na talaga tong globe broadband ang panget ng service. Ang bilis ma disconnect ang tagal maka connect. Kahapon lang every 30secs disconnect ako buong araw ganun, nakakabwiset pa walang dial tone hindi tuloy maireport ung problema. Dapat to maireport sa kinauukulan.
grabe yang globe sinungaling. sabi kinokontak daw ako pero hindi daw macontact kasi off daw yung cellphone ko at minsan wala daw sumasagot kaya hindi daw maikabit. tapos nung nakabit na nila sabi naman e siradaw yung cabinet sa area na yun. napaka-sinungaling. 7days daw kabit na inabot ng 2weeks. tapos di pa nakaka-isang month wala na connection!! bulok!
Warning: Globe Broadband – Do not Subscribe!!! I got mine from SM Davao City branch and it was really awful di pa binalik yung promise nilang refund sa 1500 for that damn ZTE modem. Kainis talaga, bwesit pa yung agent na si Mr. Edward Mahinay, di na mahagilap ngayon…baka nasunog na yun sa impyerno sa pang-iiscam na ginawa nya. Sayang you’ve lost a potential customer!
Totoo bulok Globe broadband here at las pinas. Sayang bilib pa naman san ako sa Globe..eh kung SUN na lng kaya
LOCATION: Cabuyao, Laguna
PLAN: P795 / internet connection at 512kbps
RATING: 2/10 – very poor connection
RECOMMENDATION: do not attempt to subscribe/connection is very poor in the area of cabuyao.your internet experience is a living HELL..
currently using globe broadband plan 795
during my first week, connection is pretty good, but a week after and 2 days before receiving their wrong bill (i was billed p938 instead of 795) connections has been practically slow and unstable, opening a single page took at least 3hours….poor globe broadband, their might be a congestion problem..
edreab86
dapat meron tayong ahensya na nag mo monitor sa mga ganitong klaseng kumpanya.. o di kaya sana merong NGO or association na kung saan dun natin i submit ang reklamo para sa mga ganitong kumpanya…MAGKA ISA TAYO LABAN SA MGA SCAMMERS!
gaya ng naexperience ng ibang subscriber worst din ang naging experience namin sa globe broadband na yan ang pinakamasama pa nito mismung ang installer na c efren loya na naginstall smin ang nakakaalam na wala pla talagang signal na masasagap dito sa lugar nmin pero dahil sa gusto nga nilang kumita kya pinagpatuloy pa rin.ang agent nman na c joel tolentino magaling magsales kaya nga kami nagsubscribe agad dahil sabi nia my 15 days trial.inireport namin agad sa opisina nila ang problema nmin sa connection nila at nagpadala ng 2 repairman na aayus sana sa line pero nkita nila na talagang di na ito pwede dahil wala nman pla talaga masasagap na connection at magsasuffer lang kmi kya nirequest nmin na ipullout na lang.sa tumawag ako sa kanila para ipapullout na lang dahil sa problemang ito kya lang sadyang mga bastos at walang mga modo ang mga empleyado ng globe broadband dahil binastos pa ako tinatrayan at nagpapasahan kung sinu sa kanila ang makikipagusap tpos sabay bagsak ng telepono.grabe talaga ang gusto pa mangyari ng customer service ng globe magbayad kmi ng 12months at 1month back payment na sinasabi nila samantalang my 15dats trial kmi na sinabi ng agent nila na kpag nagkaproblem agag pwede ipullout nila pero gusto ng globe na maningil lang nga maningil kahit di mganda ang serbisyo nola pera lang ang gusto nila sa aming mga subscriber sana matigil na ang mga modus operandi nilang ganito mga panloloko sa mga subscriber sana my makapansin sa mga ginagawang panloloko ng globe broadband telecom.
The slowest and most useless internet contract I have ever had. The speed is almost always less than 36mbps. websites with any graphic detail take about an hour to load and you can forget YOU TUBE . May aswell read a book.
For almost a month now wala ako connection sa globe WiMax ko. sabi nila isolated issue daw meron sa end ko.I have already spoke to 2 supervisors , but then wala nangyayari kahit updates wala.araw araw ako tumatawag sa hotline nila. sabi pa nasa 2nd level engineer na daw pero bobo rin ata mga engineer nila hnd pa rin naayos connection ko.2 months pa lng ako globe subscriber. sobrang bilis sana ung globe wimax compare sa smart as in sobra bilis. saan ba ako pwd magreklamo ng matauhan ung globe..
hayzzzzz takteng 1MBPS daw sobrang bilis ng globe BOREDband!!! Globe BOREDband akala ko maganda! Parang SmartBOREDband din pala. Parang mas maganda pa ata ang SUN! WOOOOOOOOH!
pambihirang globe BOREDband na yan. Samin nga FULL ung signal. Pero TAKTENG ang bagal bagal! Mas maganda pa DIAL-UP! WOOT WOOT! TELEPONO NAMIN PUTOL PUTOL PA! hayz globe pinapaasa nio mga subscriber nio! Akala ko tlga maganda ang globe.
Im using PLDT DSL Plan 999 right now and my issues started two weeks ago. My experience with PLDT is not as horirble as Globe but just recently, I can barely play my favorite online game. And when I try to ping, putol putol ang ping and it even reaches 800-900ms which I think is not normal.
Was reading this topic coz someone suggested na I try GLOBE pero bakit prang ayoko na ata lols. Formerly user of BAYANTEL also before I turned to PLDT, so my only choice now is either GLOBE or SMARTBRO, I’m really confused. Wala na ata talaga maayos na connection sa Pinas kahit magbayad ka pa ng mahal.
Panahon na para mag-aklas tayong lahat ng subscribers ng globe!!!!!wag nyo nang bayaran ang bill nyo… f**k the lock-in period and don’t worry about it mas malaki ang utang nila stin na mga niloko nila!!! marami namang ibang isp jan na less problems ang mararanasan natin eh…at least yung iba mas ok prin compared naman sa kanila… lame servers.. poor signal.. intermittent connection.. poor tech service.. reluctant csr’s “not all naman”.. YOU NAME IT.. THEY HAVE IT!!!! taz ip nating mga subscribed sa wireless nila public ip!!! which by the way explains why a lot of us cant download files from rapidshare & similar other websites… shared na nga ang internet connection napuputol-putol pa sa DL!@!!! FU@K TALAGA!!!!! ok lang sna eh kahit shared internet connection, basta ang mahalaga kayang i-support ng servers nila n nasa makati na dapat ng sunugin sa sobrang kabulukan!!!!! isa pa..overloaded na nga itong mga servers na to ng globe/innove pirmis parin ang subscriptions nila…sige hala!!!tanggap lang ng tanggap!!! WTF!!! ni hindi man lang mag-upgrade ang provider na to!!! kya ang nangyayari..everyday… pakitid na ng pakitid ang bandwidth nitong mga hinayupak na to!!! mapa-araw o mapagabi mabagal prin… medyo ok lang sa madaling araw kc wla na masyado workload pero malayo prin sa subscribed speed!!!! kaya lilipat nko dko na kaya to!! i might as well encourage my cousins and friends here to switch isp kc sawa narin sila eh.. marami narin d2 smin lumipat na dapat ako din nun pa.. im in cabanatuan city area…so, folks @ GLOBE goodbye nlang sa inyo… ang mga magta-tyaga nlang sa inyo ay yung mga wlang ibang option…yung mga hindi n inaabot ng ibang isp…pero h*ll,. you just lost another one..
FU!!!FU!!!FU!!!FU!!!!FU!!!!FU!!!!FU!!FU!!
musta na kayo mga kasama hehe.. talaga namang kalokohan lang itong globe broadband.. wala bang malalaking tao sa senado na pwedeng mag imbestiga sa mga ganitong klaseng kalokohan big time scam na ito taong bayan na ang niloloko nila. sana mapakingan naman o kun sino man may mataas na katungkulan sa gobyerno natin sana gumawa naman kayo ng hakbang ukol dito.
Grabe! minumura na ng mga paying customers ang globe pero wala pa rin silang paki-alam sa tingin kom kasi until now walaaaaaaaa pa ring improvement sa speed nila, ako ng nasa pre paid tattoo nila, daily ko silang minumura sa website customer feedback box nila…hay wala pa rin…
POTANG INANG GLOBE BROKENBAND!!!OK PA SA FIRST 3MONTHS PGKTPOS NA DUN ANG BAGAL2X NA SANA NMAN PA IMBESTIGAHAN 2NG MGA 2!!POTANG INA TLGA MGA CORRUPT TLGA MGA TAO SA GLOBE!!PAREHA LANG KAU SA SMART MGA ANIMAL MGA YAWA!!!
that’s it.
sawa na ko.
bye Globe.
thank u for providing the best services.
I’m running an i-cafe biz for 2 years under pldt and bcoz of poor service eventually changed to globe only to find out that globe has the worse service ever. The first 2 months were ok until oct20 where an internet connection problem occurred…tried calling their csr but unfortunately they don’t know what’s the real cause of the problem – even though they get scolded, deadma lang. I also tried visiting Globelines office wala din nangyari…Globe should train their csr well and while they’re at it they should also hire competent engineers and subcontractors. Up to this writing my business is down…poor us.
grabe naman 2.. since 2007 pa nagsimula, hanggang ngayon 2009 na, marami pa ring complaints against globe. pang 3rd month ko na sa globe broadband… signed up for 1mbps speed..and suki na ko ng mga cs nila (w/c i believe ay mga walang trainings whatsoever) pahirap globe. sayang po pera namin. bkit gnun? wlang aksyon? so far downlod & upload speed ko .20mb/s & .02mb/s respectively. laging higblood sa globe.
Isa lang ang masasabi ko sa globe towards their customers. MANHID!!! they don’t know the feeling of being betrayed.. ang sakit!!
Grabe ang ginagawa nyo na ito sa amin. we feel neglected since all these issues keeps on coming on unresolved. This is not a temporary issue,its been there..the same problem for a long time now.
On-line gamers really pissed off!GLOBE BROADBAND is excellent on accepting payments but not on service. May you become filthy rich because of abusing your one year bond contract. Globe Management may you go to HELL.
Ako po ay isa sa mga mapapalad na subscribers ng Globe Broadband. Akin pong nabasa at napansin sa mga komentaryo ng karamihan (lahat) na para bagang hindi sila nasisiyahan sa serbisyo ng Globe Telecom/Innove Communications, Inc. Mula po nang unang araw nang kami ay kabitan ng internet ng Globe hanngang ngayon, tuwang-tuwa at napakaligaya (sayang-saya) po ng aking buhay.
Masyado po akong naging napakaswerte dahil sa aking natatanngap na biyaya mula sa Globe Broadband. Tingnan po naman ninyo at mantakin po ninyo:
Kontratang bandwidth: 1.0 MBPS
Akin pong ipinagmamalaki na ako po ay nakatatanggap ng 0.07 hanggang 0.2 MBPS!
Akin din pong ipinagamamalaki (dahil nadaig ko ang karamihan sa inyo at nakalamang ako ng mas magandang biyaya) ang dalawampu (20) ++ na “potol-potol”
(lalung-lalu na sa buong umaga) sa loob ng isang oras (ISANG ORAS?)
At lalu na po yung “ping”, (aba, wala pong tatalo) 400 hanggang 750 ms.
Dagdag ko pa po ay ang pinakapaborito kong madalas na pagdalaw sa amin ng mga “engineers” nila. Mantakin mo ang dami at ang dalas nila kaming “dalawin.” Napaka “caring” nila, di po ba?
Kaya ako po ay takang-taka sa maraming nagrereklamo “kuno” laban sa ating pinakamamahal na Globe Broadband. Sa katunayan nga dapat silang parangalan ng programa ni Mike Enriquez na “IMBESTIGADOR !”, di po ba?
My latest encounter getting my connection fixed. Called on tuesday morning Aug 10th 2010 reported no dsl signal, the call center employee apologized and told me their tech’s would fix the problem as soon as possible.
Called Wed morning asked them when their tech’s were gonna start working on my connection, The call center employee said a tech would come to my house sometime today Aug 11th. Waited all day no tech showed up.
Called the 211 tech support call center Thursday morning and told them no one came on wed, the call center employee apologized and said i would now have to wait 12 days for another on site visit.I informed the call center employee that i would cancel my account before i wait a total of 16 days for someone from globeline to start working on my connection and that’s dependent on if they even show up this time as scheduled.
Decided to stop wasting my time with the Globeline technical support hot line and went down to the local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech would come to my house. A repair team showed up about 4pm and checked the telephone pole outside and there was no signal which means the problem was between that pole and the facility box. The
tech informed me that they didn’t have a key to open the box so they would tell some other tech’s to check the box on Friday.
Woke up Friday morning and my connection has been finally fixed.
To recap
Tues – no attempt to fix my connection
Wed – no attempt to fix my connection and a no show on the on-site visit.
Thurday – Repair crew shows up at 4pm not prepared or equipped to fix a internet connection.
Friday – Connection restored at around 9am.
It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I had to call numerous times which were a total waste of my time and had to go down to the local office in person to get them to start working on the problem.
As a customer paying for a service i find this level of service unacceptable and globelines needs major improvement in the way they service their existing accounts.
1. I don’t need a call center employee to tell me their tech’s will fix the reported problem when in fact no one is working on it.
2. When a on-site visit is scheduled it would be nice if someone showed up.
3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech did not show up i now have to wait another 12 days for the next available tech is just retarded.
4. When a repair crew goes to fix a connection problem they should be prepared and equipped such as having a key to open a box.
5. Globelines need to staff their tech support call center with people who are able to do more than and generate reports, they should be able to make a phone call and resolve problems instead of saying sorry our tech didn’t show up but now you have to wait 12 more days for the next available tech.
6. I should not have to call numerous times to coordinate the repair efforts on my connection, I should not have to make a on-site visit to the local Globelines office in order to get a 15 minute repair job done. If i had not done these things Globelines technical support hot line employee’s would have me waiting an additional 12 days on top of the 4 days i had already waited for another on-site visit that they may not show up for again.
I would hope who ever is in charge at Globelines takes the time to improve the response to reported problems someday as the process that Globelines currently employs appears dysfunctional and broken in it’s current state.
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